Second Life University Livestream – Bug Reports & Jira Tips with Kyle Linden

Insider talk between two Lindens:

Second Life University is a project that aims to teach people all about the vast virtual world of Second Life. In this video, Second Life’s Senior QA Manager Kyle Linden will be sharing some tips for bug reporting and feature requests through Jira.

Topics covered in this video:
0:00 – Intro
0:49 – Kyle has been a Resident for 16 years and a Linden for 15 years
2:31 – What is Jira?
3:40 – How to file a feature request…
6:33 – Review submitted Feature Request and share link with friends to add comments and watch for updates
7:40 – Report a bug in a similar way, but choose Bug for Issue Type
9:15 – Requesting features and reporting bugs should be done through jira and not a support ticket
9:45 – Best practices for writing jiras
10:26 – How long it takes to get a response for a feature request
11:03 – Feature requests and bug reports can be filed not only for the Second Life viewer but also for all of our web properties including marketplace
11:39 – How many feature requests and bug reports can a Resident file
12:28 – What happens after you file a bug report:…

SLU PlayList:
Second Life Blog:
Second Life Public Calendar:
Second Life on Social Media:

#SecondLifeUniversity #SecondLife #LindenLab #VirtualWorld #Metaverse #KyleLinden #StrawberryLinden

So this isn’t about the fun stuff and how to do it but more about the boring, stressful shit of contacting LL in times of trubbel. 😦 Ok?

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